RCS Business Messaging for Richer Customer Conversations
Make business messages more engaging with RCS messaging services from SandeshTech. Create branded customer experiences using supported images, rich media, interactive buttons and carousels—all designed to help customers understand your message and take the next step.
Use RCS for promotions, appointment reminders, order updates and customer support journeys. Availability and features can vary by device, messaging app, carrier and market.
Ask our team about supported devices, campaign requirements and integration options.
What Is RCS Messaging?
RCS (Rich Communication Services) is a messaging standard that can bring richer, more interactive experiences to supported messaging apps. Compared with a traditional text-only SMS, an RCS message may include brand elements, images, suggested replies, action buttons and product or service carousels.
For businesses, RCS Business Messaging can make customer communication clearer and more useful. It can support marketing, notifications and service interactions in a familiar messaging environment, when the recipient's device and network support RCS.
- Present your message with supported rich media and brand elements.
- Guide customers with interactive buttons and suggested actions.
- Plan customer journeys around campaign, service and support needs.
Features That Make Business Messaging More Interactive
Build useful messaging experiences that help customers see information, choose an action and engage with your brand.
Branded Messaging
Where supported and approved, use business branding and sender details to help customers recognise your communication.
Rich Media Content
Enhance messages with supported images and visual content to explain products, offers, services or next steps.
Interactive Buttons
Help recipients take a relevant action, such as visiting a page, viewing an offer or contacting your business.
Cards & Carousels
Present multiple products, destinations or service options in a structured format when supported by the channel.
Conversational Journeys
Design guided customer interactions with suggested replies and follow-up actions where available.
Business Integration
Discuss integration options for connecting messaging workflows with your existing business systems and customer journeys.
How Businesses Can Use RCS Business Messaging
Use the right message format for the purpose of each customer interaction.
Promotions & Offers
Showcase launches, seasonal offers and product highlights with visual content and clear calls to action.
Order & Delivery Updates
Share relevant order status, delivery information and next-step options through supported messaging experiences.
Appointments & Reminders
Send appointment confirmations and reminders with useful details and available response actions.
Lead Generation
Help prospects explore a service, view key information and move to the next step in the enquiry journey.
Product Discovery
Organise product or service choices in cards and carousels where the recipient's messaging environment supports them.
Customer Support
Direct customers to help resources, relevant links or available support options within the messaging journey.
One connected messaging strategy
Choose the right channel for each customer interaction.
Plan a More Connected Customer Communication Strategy
SandeshTech helps businesses explore messaging solutions around their communication goals. Our team can discuss how RCS may fit alongside SMS, WhatsApp Business messaging and other customer communication channels.
- Discuss your use case and audience requirements with our team.
- Explore integration options for your existing business workflows.
- Plan messaging journeys for campaigns, notifications and customer service.
- Consider channel availability and suitable alternatives for your audience.
You can also explore our SMS solutions and WhatsApp Business solutions to plan a broader business messaging strategy.
Discuss Your RequirementsStart with the Right RCS Messaging Plan
A practical starting point for evaluating RCS for your business communication.
Share Your Use Case
Tell us whether you want to send promotional messages, notifications, reminders or interactive customer communications.
Review Requirements
Discuss sender verification, content, audience reach, device support and applicable onboarding requirements.
Plan Integration
Review the available integration approach and how the messaging journey may fit your existing systems.
RCS Messaging FAQs
Answers to common questions about RCS Business Messaging for businesses in India.
What is RCS Business Messaging?
RCS Business Messaging uses Rich Communication Services to support richer business messages, which may include branding, images, interactive buttons and carousels on compatible devices and messaging apps.
How is RCS different from SMS?
Traditional SMS is primarily text-based. RCS can support richer content and interactive elements, depending on device, messaging app, carrier and market support. SMS may remain useful for audiences or use cases where RCS is unavailable.
Does RCS work on every phone?
No. RCS availability depends on device compatibility, messaging app, carrier and regional support. Businesses should assess their target audience and messaging requirements before launching a campaign.
Can RCS messages include images and buttons?
Supported RCS Business Messaging formats can include rich media, suggested replies, action buttons and carousels. The exact features depend on the supported message format and recipient environment.
Can RCS be integrated with business systems?
Integration options depend on the platform and use case. Contact SandeshTech to discuss your requirements, available integration options and onboarding process.
How can I get started with SandeshTech RCS services?
Contact SandeshTech to explain your communication goals. Our team can discuss your use case, audience, availability requirements and potential next steps.
Ready to Explore RCS Business Messaging?
Talk to SandeshTech about rich messaging experiences for your customer communication goals.
Request a Free Demo Call +91 98715 38888
